My payment is rejected, what can I do?

If you have registered, but your payment didn't go through and was rejected by the bank. Please do the following: 

1. Double-check if you filled in the correct billing details, including the expiration date or your CVC code. 
   
   
2. If your data is correct, you might need to contact your bank to ask for more details. Due to security policies, we don't receive any details on the reason for this rejection from the banks. You can find their contact details at the back of your card.
   
   
3. To get access immediately - you can try using another payment method. 

In some rare cases, a credit card payment is blocked due to fraud filters. If your bank says blocked, please feel free to contact our support through our chatbot.

Be aware that if you pay using an external payment method, like your credit card that is associated with your PayPal account, similar issues can arise like those indicated above. If you need assistance and clarification regarding your PayPal payments, you can reach out to their billing support team at https://www.paypal.com/ph/smarthelp/contact-us.

Contact our customer support team through our chatbot by clicking the  button then Submit A Request.